Frequently Asked Questions

Givonic sells Super Clone watches, not original watches from the referenced brands. We are an independent seller and are not affiliated with or endorsed by those brands. Brand and model references describe the designs being replicated.

A super clone is a high-grade replica, made to follow the design, dimensions and finishing of a reference model as closely as possible, often with an automatic movement modelled on the original. It is not made or sold by the original brand.

“1:1” means a replica made to the original model’s design and dimensions. It describes the target, not a promise that every detail is identical: materials, movement and finishing can differ from the original. Each product page lists the specifications of the watch we sell.

Our suppliers confirm the model and the factory for each watch. Ask us before you order and we will tell you which factory made the piece you are looking at.

Available methods are confirmed at checkout or by official support. They may include bank transfer, Wise, Western Union and, only when enabled, cryptocurrency. Always verify official instructions before paying.

Normally 1–2 business days for inspection and preparation. Weekends, holidays and busy periods can extend this estimate.

Delivery normally takes 5–15 days after dispatch, in addition to processing, and shipping is free. Courier, customs and destination conditions can affect this estimate.

Yes. Shipping is free worldwide, including to the USA, the United Kingdom and Canada. If a courier cannot deliver to your country, we tell you before you pay.

You receive a tracking reference after dispatch. Allow several hours for the courier’s first update. Use Track Your Order to request assistance from our team; the form is not a live tracking tool.

Local duties, VAT or fees may apply. Unless expressly included at checkout, these charges are the customer’s responsibility.

Customs authorities in some countries, including the USA, the UK and Canada, can inspect parcels and may hold or seize replica watches. If customs keeps your parcel, contact us with your order number and tracking reference: we take care of it and send you another one.

Contact support immediately, ideally before dispatch. Once a parcel is with the courier, a change may not be possible.

Contact us promptly with your order number. We will confirm available options based on the order’s status. Your mandatory cancellation rights are unaffected.

Please contact us within 7 days with the order details and clear photos or video. Keep the packaging. This reporting request does not limit statutory rights.

Contact support for approval and official return instructions before sending anything. Our Returns & Refunds page explains condition, shipping and refund arrangements, subject to your legal rights.

Every GIVONIC watch comes with a 24-month warranty covering manufacturing and functional defects under normal use. Contact us first with your order number and evidence of the issue. Statutory guarantees remain separate.

Use the Contact page or WhatsApp at +212 698139745. Include your order reference when asking about an existing order, and never share passwords or full payment credentials.